How To Fix CRMS4_PS_HELPER004 - SSP amount must be positive

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_HELPER - Message cl

• Message number: 004

• Message text: SSP amount must be positive

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_HELPER004 - SSP amount must be positive ?

  The SAP error message CRMS4_PS_HELPER004 indicates that the SSP (Service Support Price) amount must be positive. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with pricing or service-related transactions.
  Cause:
  
  Negative or Zero Value: The most common cause of this error is that the system is trying to process a service or pricing entry where the SSP amount is either zero or negative. This is not allowed as the system expects a positive value for pricing.
  Incorrect Configuration: There may be an issue with the configuration of pricing conditions or service definitions in the system.
  Data Entry Error: A user may have inadvertently entered a negative value or zero in the relevant field.
  
  Solution:
  
  Check the SSP Amount: Review the transaction or document where the error occurred. Ensure that the SSP amount is set to a positive value. If it is zero or negative, update it to a valid positive amount.
  Review Pricing Conditions: If the error persists, check the pricing conditions and configuration settings in the SAP system. Ensure that all relevant pricing conditions are correctly defined and that there are no conflicting entries.
  Data Validation: Implement data validation checks in the user interface to prevent users from entering invalid values in the SSP field.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the configuration of service pricing and conditions.
  Debugging: If you have access to the development environment, you may want to debug the transaction to identify where the negative or zero value is being set.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with service pricing and conditions, such as CRMD_ORDER for managing service orders.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  User Training: Ensure that users are trained on the correct procedures for entering pricing information to minimize the occurrence of this error.
  
  If the issue continues after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth assistance.