How To Fix CRMS4_PS_GROSS115 - SXP item &2 not found unambigously

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_GROSS - Gross Entitlement and Payment

• Message number: 115

• Message text: SXP item &2 not found unambigously

What causes this issue?

During deduction processing in gross payment item determination, the SXP
item that is related to a gross entitlement document (GED) item and a
gross payment document (GPD) item needs to be accessed. In the given
situation the SXP item was not found unambigously (in other words, it
returned the result "not found" or "several where found")

System Response

Gross payment calculation is stopped.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Investigate the data inconsistency.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_GROSS115 - SXP item &2 not found unambigously ?

  The SAP error message CRMS4_PS_GROSS115 with the description "SXP item &2 not found unambiguously" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the identification of a specific item in a transaction or document. This error can arise due to various reasons, including data inconsistencies, missing entries, or incorrect configurations.
  Causes:
  
  Missing or Incorrect Data: The item referenced by the SXP (Service Experience Profile) might not exist in the system or may have been deleted or archived.
  Data Inconsistency: There may be inconsistencies in the data related to the item, such as incorrect keys or identifiers.
  Configuration Issues: The system configuration might not be set up correctly to recognize the item.
  Authorization Issues: The user may not have the necessary permissions to access the item.
  Transport Issues: If the system has recently undergone a transport, the item may not have been transported correctly.
  
  Solutions:
  
  Check Item Existence: Verify that the item referenced by &2 exists in the system. You can do this by searching for the item in the relevant transaction or table.
  Data Consistency Check: Use transaction codes like SE11 or SE16 to check the database tables for inconsistencies related to the item.
  Review Configuration: Ensure that the configuration settings for the relevant module are correct. This may involve checking customizing settings in SPRO.
  Authorization Check: Ensure that the user has the necessary authorizations to access the item. This can be checked in transaction SU53 or by consulting with your security team.
  Transport Review: If the issue arose after a transport, review the transport logs to ensure that all necessary objects were transported correctly.
  Debugging: If you have access to debugging tools, you can analyze the program logic to identify where the error is being triggered.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE16 (Data Browser), and SPRO (Customizing).
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to CRM and SXP items for more context on how these items are managed within the system.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.