How To Fix CRMS4_PS_GROSS115 - SXP item &2 not found unambigously

CRMS4_PS_GROSS115 - Overview

• Message type: E = Error

• Message class: CRMS4_PS_GROSS - Gross Entitlement and Payment

• Message number: 115

• Message text: SXP item &2 not found unambigously

What causes this issue?

During deduction processing in gross payment item determination, the SXP
item that is related to a gross entitlement document (GED) item and a
gross payment document (GPD) item needs to be accessed. In the given
situation the SXP item was not found unambigously (in other words, it
returned the result "not found" or "several where found")

System Response

Gross payment calculation is stopped.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Investigate the data inconsistency.

Error message extract from SAP system. Copyright SAP SE.

CRMS4_PS_GROSS115 - Details

• The SAP error message CRMS4_PS_GROSS115 with the description "SXP item &2 not found unambiguously" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the identification of a specific item in a transaction or document. This error can arise due to various reasons, including data inconsistencies, missing entries, or incorrect configurations.
  Causes:
  
  Missing or Incorrect Data: The item referenced by the SXP (Service Experience Profile) might not exist in the system or may have been deleted or archived.
  Data Inconsistency: There may be inconsistencies in the data related to the item, such as incorrect keys or identifiers.
  
  Configuration Issues: The system configuration might not be set up correctly to recognize the item.
  Authorization Issues: The user may not have the necessary permissions to access the item.
  Transport Issues: If the system has recently undergone a transport, the item may not have been transported correctly.
  
  Solutions:
  
  Check Item Existence: Verify that the