How To Fix CRMS4_PS_GROSS024 - GED status update cannot execute without GED data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_GROSS - Gross Entitlement and Payment

• Message number: 024

• Message text: GED status update cannot execute without GED data

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_GROSS024 - GED status update cannot execute without GED data ?

  The SAP error message CRMS4_PS_GROSS024 indicates that a GED (Generic Event Data) status update cannot be executed because the necessary GED data is missing. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to update the status of a business transaction or process that relies on GED data.
  Cause:
  
  
  Missing GED Data: The primary cause of this error is that the system does not have the required GED data to perform the status update. This could be due to:
  
  The GED data not being created or saved properly.
  The GED data being deleted or not being accessible at the time of the status update.
  Incorrect configuration or mapping of GED data in the system.
  
  
  
  Incorrect Transaction Flow: The transaction or process flow may not have been followed correctly, leading to a situation where GED data is not available when needed.
  
  
  System Configuration Issues: There may be issues with the configuration of the CRM system that prevent GED data from being generated or retrieved.
  
  
  Solution:
  
  
  Check GED Data: Verify if the required GED data exists for the transaction you are trying to update. You can do this by:
  
  Navigating to the relevant transaction in SAP and checking if the GED data is present.
  Using transaction codes like CRMD_ORDER to view the details of the business transaction.
  
  
  
  Create or Update GED Data: If the GED data is missing, you may need to create it or ensure that it is properly updated. This might involve:
  
  Manually entering the required data.
  Running a background job or process that generates the necessary GED data.
  
  
  
  Review Transaction Flow: Ensure that you are following the correct transaction flow and that all prerequisite steps have been completed before attempting the status update.
  
  
  Check Configuration: Review the configuration settings related to GED in your SAP system. This may involve:
  
  Consulting with your SAP Basis or technical team to ensure that the GED functionality is correctly set up.
  Checking for any recent changes in configuration that might have affected GED data generation.
  
  
  
  Consult Documentation: Refer to SAP documentation or notes related to GED and the specific error message for additional troubleshooting steps or patches that may be available.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or known issues.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in managing and viewing GED data.
  SAP Notes: Search for SAP Notes related to the error message CRMS4_PS_GROSS024 for any specific patches or updates that may address the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.