How To Fix CRMS4_PS_CUST016 - Enter both descriptions for item type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_CUST - Messages regarding Customizing

• Message number: 016

• Message text: Enter both descriptions for item type &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_CUST016 - Enter both descriptions for item type &1 ?

  The SAP error message CRMS4_PS_CUST016 typically occurs in the context of SAP CRM (Customer Relationship Management) when creating or modifying an item in a sales order or service order. The error indicates that both descriptions for the specified item type (denoted as &1) must be entered.
  Cause:
  The error is triggered when the system expects two descriptions for a specific item type, but one or both of them are missing. This is often related to the configuration of item types in the CRM system, where certain item types require both a short description and a long description.
  Solution:
  To resolve this error, you need to ensure that both descriptions are provided for the item type in question. Here are the steps you can take:
  
  
  Check Item Type Configuration:
  
  Go to the configuration settings for the item type in the SAP system.
  Verify if the item type indeed requires both descriptions. This can usually be found in the customizing settings under the relevant CRM module.
  
  
  
  Enter Descriptions:
  
  When creating or editing the item, make sure to fill in both the short description and the long description fields.
  If you are using a custom transaction or program, ensure that the logic for capturing these descriptions is correctly implemented.
  
  
  
  Validation:
  
  After entering the required descriptions, try to save or process the transaction again to see if the error persists.
  
  
  
  Consult Documentation:
  
  If you are unsure about the required fields for the item type, refer to the SAP documentation or help files related to your specific version of SAP CRM.
  
  
  
  Contact Support:
  
  If the issue continues after ensuring both descriptions are entered, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to access the order management screen where you can enter item details.
  Customizing Settings: The relevant customizing settings can usually be found under SPRO -> SAP Customizing Implementation Guide -> Customer Relationship Management -> Sales Order Management -> Define Item Types.
  User Exits or BAdIs: If your organization has custom logic implemented, check for any user exits or BAdIs that might affect how item descriptions are handled.
  
  By following these steps, you should be able to resolve the CRMS4_PS_CUST016 error and successfully enter the required information for the item type.