Message type: E = Error
Message class: CRMS4_PS_CUST - Messages regarding Customizing
Message number: 015
Message text: Enter an item category
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CRMS4_PS_CUST015
- Enter an item category ?The SAP error message CRMS4_PS_CUST015 typically indicates that an item category is required but has not been specified in the context of a CRM (Customer Relationship Management) transaction, particularly when dealing with service orders or similar documents.
Cause: The error occurs when: You are trying to create or modify a service order, quotation, or another CRM document that requires an item category, but the item category field is left blank. The system is configured to require an item category for the specific transaction type you are working with.
Solution: To resolve the error, you can take the following steps: Check Item Category Configuration: Ensure that the item category is defined in the system for the type of document you are working with. You can do this by navigating to the relevant configuration settings in SAP. Use transaction code SPRO to access the configuration menu and check the settings under: CRM ? Order Management ? Define Item Categories. Enter Item Category: When creating
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