How To Fix CRMS4_PS_CONTR047 - Internal error; GPD document for SXP external ID &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_CONTR - Messages for application controller

• Message number: 047

• Message text: Internal error; GPD document for SXP external ID &1 not found

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_CONTR047 - Internal error; GPD document for SXP external ID &1 not found ?

  The SAP error message CRMS4_PS_CONTR047 indicates that there is an internal error related to the GPD (Generic Product Data) document for a specific SXP (Service Exchange Protocol) external ID that cannot be found. This error typically arises in the context of SAP CRM (Customer Relationship Management) and can be associated with issues in the integration between CRM and other SAP modules or external systems.
  Cause:
  
  Missing GPD Document: The most common cause is that the GPD document associated with the specified SXP external ID does not exist in the system.
  Data Inconsistency: There may be inconsistencies in the data between the CRM system and the backend systems (like ERP).
  Configuration Issues: Incorrect configuration settings in the CRM or related systems can lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to access the GPD document.
  System Errors: Internal system errors or bugs in the SAP system can also lead to this error message.
  
  Solution:
  
  Check GPD Document: Verify if the GPD document for the specified SXP external ID exists in the system. You can do this by using transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to search for the document.
  Data Synchronization: Ensure that the data between the CRM and other systems (like ERP) is synchronized. You may need to run data consistency checks or synchronization jobs.
  Review Configuration: Check the configuration settings related to GPD and SXP in the CRM system. Ensure that all necessary settings are correctly configured.
  Authorization Check: Ensure that the user has the necessary authorizations to access the GPD document. You can check this using transaction SU53 after the error occurs.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with the error message details and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SLG1 for troubleshooting.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches.
  Documentation: Review SAP documentation related to CRM and GPD for best practices and configuration guidelines.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.