How To Fix CRMS4_PS_CONTR046 - Data mismatch accessing SXP document data: External ID &1 (int. error)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_CONTR - Messages for application controller

• Message number: 046

• Message text: Data mismatch accessing SXP document data: External ID &1 (int. error)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_CONTR046 - Data mismatch accessing SXP document data: External ID &1 (int. error) ?

  The SAP error message CRMS4_PS_CONTR046 indicates a data mismatch when accessing SXP (Service Exchange Protocol) document data, specifically related to an external ID. This error typically arises in the context of SAP CRM (Customer Relationship Management) and can be associated with issues in data consistency or integrity.
  Cause:
  
  Data Inconsistency: The external ID referenced in the error message may not match the expected format or may not exist in the database.
  Integration Issues: If there are integrations with other systems (like middleware or third-party applications), discrepancies in data synchronization can lead to this error.
  Configuration Issues: Incorrect configuration settings in the CRM system or related components can lead to mismatches.
  Corrupted Data: There may be corrupted or incomplete data entries in the database that are causing the mismatch.
  
  Solution:
  
  Check External ID: Verify that the external ID mentioned in the error message exists in the relevant database tables. Ensure that it is correctly formatted and corresponds to the expected data.
  Data Consistency Check: Run consistency checks on the relevant data tables to identify any discrepancies. This may involve checking for orphaned records or mismatched entries.
  Integration Monitoring: If the error is related to data coming from an external system, check the integration logs to ensure that data is being transferred correctly and that there are no errors in the middleware.
  Configuration Review: Review the configuration settings in the CRM system to ensure that they are set up correctly for handling external IDs and SXP documents.
  Database Repair: If corrupted data is suspected, consider running database repair tools or scripts to fix any inconsistencies.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error. Sometimes, SAP releases updates that fix known issues.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE11 (Data Dictionary) to check the structure of the relevant tables or SE37 (Function Module) to analyze the function modules involved in the process.
  Logs and Traces: Utilize transaction SLG1 to check application logs for more detailed error messages that can provide additional context.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review SAP documentation related to CRM and SXP for best practices on data management and integration.
  
  If the issue persists after trying the above solutions, it may be necessary to involve SAP support for further investigation.