How To Fix CRMS4_PS_CONTR036 - Could not start net calculation by bgRFC for payment recipient &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_CONTR - Messages for application controller

• Message number: 036

• Message text: Could not start net calculation by bgRFC for payment recipient &1

What causes this issue?

The initial net calculation could not be started for all gross payment
items of payment recipient &V1&.

System Response

Processing is stopped for all involved gross payment items regardless of
the payment recipient.

How to fix this error?

Check for additional messages. If required, contact your system
administrator.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_CONTR036 - Could not start net calculation by bgRFC for payment recipient &1 ?

  The SAP error message CRMS4_PS_CONTR036 indicates that there was an issue starting the net calculation via background RFC (bgRFC) for a payment recipient. This error typically arises in the context of SAP CRM (Customer Relationship Management) and can be related to various factors, including configuration issues, system performance, or data inconsistencies.
  Possible Causes:
  
  Configuration Issues: The system may not be properly configured for background RFC processing. This could include missing or incorrect settings in the relevant customizing transactions.
  System Performance: If the system is under heavy load or if there are performance issues, it may not be able to process the bgRFC requests in a timely manner.
  Data Inconsistencies: There may be issues with the data related to the payment recipient, such as missing or incorrect entries in the database.
  Authorization Issues: The user or system trying to execute the bgRFC may not have the necessary authorizations to perform the operation.
  Network Issues: Problems with the network or connectivity between the systems involved in the bgRFC process can also lead to this error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for bgRFC in the SAP system. Ensure that all necessary parameters are correctly set up.
  Monitor System Performance: Use transaction codes like ST22 (Dump Analysis), SM21 (System Log), and ST03N (Workload Analysis) to check for performance issues or system errors that may be affecting bgRFC processing.
  Data Validation: Validate the data for the payment recipient. Ensure that all required fields are populated and that there are no inconsistencies in the data.
  Authorization Check: Verify that the user or system has the necessary authorizations to execute the bgRFC. You can use transaction SU53 to check for authorization failures.
  Check Network Connectivity: Ensure that there are no network issues affecting the communication between the systems involved in the bgRFC process.
  Review Background Jobs: Check if there are any background jobs that are failing or causing delays. Use transaction SM37 to monitor background jobs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM58 (bgRFC Monitor), SM21 (System Log), and ST22 (Dump Analysis) for troubleshooting.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to bgRFC and payment processing in CRM for more detailed information on configuration and troubleshooting.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.