How To Fix CRMS4_PS_CONTR002 - Referred SXP item not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_CONTR - Messages for application controller

• Message number: 002

• Message text: Referred SXP item not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_CONTR002 - Referred SXP item not found ?

  The SAP error message CRMS4_PS_CONTR002: Referred SXP item not found typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue related to the integration of service processes or when trying to access a specific service item that cannot be found in the system.
  Cause:
  
  Missing or Deleted Item: The specific service item (SXP item) that is being referenced may have been deleted or does not exist in the system.
  Incorrect Configuration: There may be a configuration issue in the service process or the related business object.
  Data Inconsistency: There could be inconsistencies in the data, such as missing entries in the database that are required for the service item to be recognized.
  Authorization Issues: The user may not have the necessary authorizations to access the referred item.
  
  Solution:
  
  Check Item Existence: Verify if the referred SXP item exists in the system. You can do this by checking the relevant tables or using transaction codes that allow you to view service items.
  Review Configuration: Ensure that the configuration for the service process is correct. This may involve checking the settings in the customizing transactions related to service management.
  Data Consistency Check: Run consistency checks to identify any missing or inconsistent data. This may involve using transaction codes like SE11 or SE16 to inspect the relevant database tables.
  Authorization Check: Ensure that the user has the necessary authorizations to access the service item. This can be checked in the user roles and profiles.
  Recreate the Item: If the item has been deleted and is required, you may need to recreate it in the system.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that pertain to service management.
  SAP Notes: Check the SAP Support Portal for any notes related to this error message. There may be specific patches or updates that address known issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP Basis or technical team for further investigation, as they can analyze logs and system settings in more detail.