How To Fix CRMS4_PS_CONTR001 - Technical assertion failed; more than one GPD document returned

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_CONTR - Messages for application controller

• Message number: 001

• Message text: Technical assertion failed; more than one GPD document returned

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_CONTR001 - Technical assertion failed; more than one GPD document returned ?

  The SAP error message CRMS4_PS_CONTR001 indicates that a technical assertion has failed because more than one GPD (Generic Product Data) document has been returned when only one was expected. This typically occurs in the context of CRM (Customer Relationship Management) and can be related to issues in the configuration or data integrity.
  Cause:
  
  Data Duplication: There may be duplicate entries in the GPD documents that are being queried. This can happen due to incorrect data entry or issues during data migration.
  Configuration Issues: The system may not be properly configured to handle the specific query or transaction, leading to unexpected results.
  Custom Code: If there are custom developments or enhancements in the system, they might not be handling the data correctly, resulting in multiple documents being returned.
  System Bugs: There could be bugs in the SAP version you are using that lead to this assertion failure.
  
  Solution:
  
  
  Check for Duplicates: 
  
  Use transaction codes like SE16 or SE11 to check the underlying tables for GPD documents. Look for duplicates based on the criteria used in the query.
  If duplicates are found, you may need to clean up the data to ensure that only unique entries exist.
  
  
  
  Review Configuration:
  
  Ensure that the configuration settings for GPD documents are correct. This includes checking the settings in the CRM system and any related modules.
  Consult the SAP documentation or your system administrator to verify that the configuration aligns with best practices.
  
  
  
  Debugging:
  
  If you have access to the development environment, you can debug the code that is generating the error. This may help identify why multiple documents are being returned.
  Look for any custom code that might be affecting the retrieval of GPD documents.
  
  
  
  SAP Notes and Support:
  
  Check the SAP Support Portal for any relevant SAP Notes that address this specific error. There may be patches or updates available that resolve the issue.
  If the problem persists, consider reaching out to SAP Support for assistance.
  
  
  
  Testing:
  
  After making changes, conduct thorough testing to ensure that the issue is resolved and that the system behaves as expected.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SE16 (Data Browser), SE11 (Data Dictionary), and SE80 (Object Navigator) for data analysis and debugging.
  Documentation: Review SAP documentation related to CRM and GPD to understand the expected behavior and configuration settings.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing insights or solutions.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.