How To Fix CRMS4_PS_BUFFER214 - Enqueue: Object &1 &2 &3 already in use by &4

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_BUFFER - Social Services Buffer

• Message number: 214

• Message text: Enqueue: Object &1 &2 &3 already in use by &4

What causes this issue?

The object is already locked for write access by another user. One
object cannot be accessed in change mode by two users or sessions at the
same time.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Lock argument: <NP>CRMS4S_PS_LOCK_ARG_GROSS</>.
Key: Client , Business Partner (Main Partner), Benefit Program and SXP
Object-ID.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_BUFFER214 - Enqueue: Object &1 &2 &3 already in use by &4 ?

  The SAP error message CRMS4_PS_BUFFER214 indicates that an enqueue object is already in use by another process. This typically occurs in the context of SAP's locking mechanism, where multiple processes are trying to access the same object simultaneously, leading to a conflict.
  Cause:
  The error message is triggered when:
  
  A specific object (identified by the parameters &1, &2, &3) is already locked by another user or process (identified by &4).
  This can happen in scenarios such as:
  
  Multiple users trying to edit the same business object (e.g., a sales order, service request, etc.) at the same time.
  A long-running transaction that has not yet released the lock on the object.
  A program or transaction that is not handling locks properly.
  
  
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Identify the Lock:
  
  Use transaction SM12 to view the locks currently held in the system. You can filter by the user or the object type to find the specific lock causing the issue.
  
  
  
  Release the Lock:
  
  If you identify a lock that is no longer needed (e.g., a user has left the session), you can manually delete the lock entry in SM12. However, be cautious when doing this, as it may disrupt the work of other users.
  
  
  
  Check for Long-Running Transactions:
  
  Investigate if there are any long-running transactions that might be holding the lock. If so, you may need to wait for them to complete or work with the user to resolve the situation.
  
  
  
  Review Code for Lock Handling:
  
  If this error occurs frequently in a custom program, review the code to ensure that locks are being handled correctly. Ensure that locks are released properly after the transaction is completed.
  
  
  
  User Communication:
  
  If multiple users are trying to access the same object, communicate with them to coordinate access to avoid conflicts.
  
  
  
  System Performance:
  
  In some cases, performance issues can lead to delays in releasing locks. Monitor system performance and optimize if necessary.
  
  
  
  Related Information:
  
  Enqueue Mechanism: SAP uses an enqueue mechanism to manage concurrent access to objects. Understanding how this works can help in troubleshooting similar issues.
  Transaction Codes:
  
  SM12: To view and manage locks.
  SM21: To check system logs for any related errors or warnings.
  ST22: To check for dumps that might provide additional context.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  
  If the problem persists after trying the above solutions, consider reaching out to your SAP Basis team or SAP support for further assistance.