How To Fix CRMS4_PS_BILL102 - Rollback work executed (in &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_BILL - PS Social Services - Billing

• Message number: 102

• Message text: Rollback work executed (in &1)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_BILL102 - Rollback work executed (in &1) ?

  The SAP error message CRMS4_PS_BILL102, which indicates "Rollback work executed (in &1)," typically occurs in the context of billing processes within the SAP Customer Relationship Management (CRM) system. This error message suggests that a rollback has been triggered during a billing operation, which means that the system has reverted to a previous state due to an error or issue encountered during the process.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing or incorrect information in the billing documents or related master data.
  Configuration Issues: Incorrect configuration settings in the billing process or related components can lead to errors during execution.
  Authorization Problems: The user executing the billing process may not have the necessary authorizations to perform the action, leading to a rollback.
  System Errors: Technical issues, such as system performance problems or database errors, can also trigger a rollback.
  Custom Code: If there are custom enhancements or modifications in the billing process, they may introduce errors that lead to a rollback.
  
  Solutions:
  
  Check Logs: Review the application logs (transaction SLG1) and short dumps (transaction ST22) to identify the specific error that caused the rollback. This can provide insights into the root cause.
  Data Validation: Ensure that all required data for the billing process is complete and accurate. Check for missing or incorrect entries in the relevant master data and transactional data.
  Configuration Review: Verify the configuration settings related to billing in the SAP system. Ensure that all necessary settings are correctly defined.
  Authorization Check: Confirm that the user has the appropriate authorizations to execute the billing process. You may need to consult with your security team to review user roles and permissions.
  Test Custom Code: If there are custom developments, test them in a development or quality assurance environment to ensure they are functioning correctly and not causing the rollback.
  System Performance: Monitor system performance and check for any database issues that may be affecting the billing process. Address any identified performance bottlenecks.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide guidance on similar issues. You can search the SAP Support Portal for notes related to CRMS4_PS_BILL102.
  Documentation: Review SAP documentation related to billing processes in CRM for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups to see if other users have encountered similar issues and what solutions they found effective.
  
  If the issue persists after following these steps, it may be necessary to involve SAP support for further assistance.