How To Fix CRMS4_PS_BILL120 - Item process category &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_BILL - PS Social Services - Billing

• Message number: 120

• Message text: Item process category &1 not found

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_BILL120 - Item process category &1 not found ?

  The SAP error message CRMS4_PS_BILL120 with the description "Item process category &1 not found" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue related to the billing process for a service or product. This error indicates that the system is unable to find a valid item process category for the specified item.
  Cause:
  
  Missing Configuration: The item process category specified in the error message may not be configured in the system. This can happen if the category was not defined in the customizing settings.
  Incorrect Item Type: The item type being processed may not be associated with a valid item process category.
  Data Inconsistency: There may be inconsistencies in the data, such as missing or incorrect entries in the relevant tables.
  Transport Issues: If the configuration was recently transported from another system, it may not have been transported correctly, leading to missing entries.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for defining item process categories.
  Ensure that the item process category referenced in the error message is defined and correctly configured.
  
  
  
  Verify Item Type:
  
  Check the item type of the transaction that is causing the error. Ensure that it is correctly linked to a valid item process category.
  You can do this by checking the item type settings in the relevant customizing area.
  
  
  
  Review Data:
  
  Check the relevant tables (e.g., CRMD_ORDER, CRMD_ORDERADM_H, etc.) for any inconsistencies or missing entries related to the item process category.
  Ensure that all necessary data is present and correctly maintained.
  
  
  
  Transport Check:
  
  If the issue arose after a transport, verify that all necessary objects were included in the transport request and that they were imported successfully.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for additional guidance and troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error details and any relevant configuration information.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (to access the IMG) or CRMD_ORDER (to view CRM orders) to investigate the issue further.
  SAP Notes: Search for SAP Notes related to the error message CRMS4_PS_BILL120 in the SAP Support Portal for any known issues or patches.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message CRMS4_PS_BILL120.