How To Fix CRMS4_PS_BILL014 - NCD header &1 (ObjectID) not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_BILL - PS Social Services - Billing

• Message number: 014

• Message text: NCD header &1 (ObjectID) not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_BILL014 - NCD header &1 (ObjectID) not found ?

  The SAP error message CRMS4_PS_BILL014 indicates that the system is unable to find a specific NCD (Non-Conformance Document) header with the given Object ID. This error typically arises in the context of billing or service processing within the SAP Customer Relationship Management (CRM) module, particularly when dealing with service orders or billing documents.
  Cause:
  
  Missing Object: The Object ID referenced in the error message does not exist in the database. This could be due to deletion or incorrect data entry.
  Data Inconsistency: There may be inconsistencies in the database, such as missing links between related documents or records.
  Authorization Issues: The user may not have the necessary permissions to access the NCD header.
  Configuration Issues: There may be configuration problems in the CRM system that prevent the proper retrieval of the NCD header.
  
  Solution:
  
  Verify Object ID: Check the Object ID mentioned in the error message to ensure it is correct. You can do this by searching for the NCD in the relevant transaction or table.
  Check Database Entries: Use transaction codes like SE16 or SE11 to look up the relevant tables (e.g., CRMD_ORDER) to see if the NCD header exists.
  Review Deletion Logs: If the object was deleted, check the deletion logs to understand when and why it was removed.
  Authorization Check: Ensure that the user has the necessary authorizations to access the NCD header. This can be done by checking the user roles and authorizations in transaction SU01.
  Consult Configuration: If the issue persists, consult with your SAP Basis or configuration team to review the system settings and ensure that everything is configured correctly.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER (for managing service orders) and CRMD_ORDERADM_H (for accessing order header data).
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal. There may be specific patches or updates that address this issue.
  Documentation: Review SAP documentation related to CRM billing and service processing for additional insights into how NCDs are managed within the system.
  
  If the problem persists after following these steps, it may be necessary to engage SAP support for further assistance.