How To Fix CRMS4_PS_BILL013 - Add.Data - Exclusions: no regular billing doc= &1, no reversal doc= &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_BILL - PS Social Services - Billing

• Message number: 013

• Message text: Add.Data - Exclusions: no regular billing doc= &1, no reversal doc= &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_BILL013 - Add.Data - Exclusions: no regular billing doc= &1, no reversal doc= &2 ?

  The SAP error message CRMS4_PS_BILL013 typically indicates an issue related to billing documents in the context of SAP Customer Relationship Management (CRM) and its integration with SAP ERP systems. The message suggests that there are no regular billing documents or reversal documents available for the specified entries.
  Cause:
  
  Missing Billing Documents: The error occurs when the system cannot find the expected billing documents (regular or reversal) associated with a particular transaction or process.
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in the database or incorrect references between the CRM and ERP systems.
  Incorrect Configuration: The configuration settings for billing processes may not be set up correctly, leading to the inability to generate or find the required documents.
  Document Status: The billing documents may be in a status that prevents them from being processed (e.g., they may be blocked or not yet released).
  
  Solution:
  
  Check Billing Documents: Verify if the billing documents (both regular and reversal) exist in the system. You can do this by checking the relevant transaction codes in SAP (e.g., VF03 for billing documents).
  Review Document Flow: Analyze the document flow to ensure that all necessary documents have been created and are in the correct status.
  Data Consistency Check: Perform a data consistency check to identify any discrepancies between the CRM and ERP systems. This may involve checking for missing entries or incorrect references.
  Configuration Review: Review the configuration settings related to billing in both CRM and ERP systems. Ensure that all necessary settings are correctly configured.
  Reprocess Transactions: If the documents were recently created or modified, try reprocessing the transactions to see if the issue resolves itself.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VF03 (Display Billing Document), CRMD_ORDER (Display CRM Order), and others that may help in troubleshooting.
  SAP Documentation: Refer to SAP Help documentation for detailed information on billing processes in CRM and ERP.
  Support Community: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP support team or consult with SAP directly for further assistance.