How To Fix CRMS4_NAVIGATION002 - Object action is missing in Customizing for defining navigation parameter

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_NAVIGATION - Message Class for Cross UI Navigation

• Message number: 002

• Message text: Object action is missing in Customizing for defining navigation parameter

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_NAVIGATION002 - Object action is missing in Customizing for defining navigation parameter ?

  The SAP error message CRMS4_NAVIGATION002 indicates that there is a missing object action in the Customizing settings for defining navigation parameters in the SAP CRM system. This error typically arises when the system is unable to find the necessary configuration for a specific navigation action that is expected to be defined in the system.
  Cause:
  The error can occur due to several reasons:
  
  Missing Customizing Settings: The required object action has not been defined in the Customizing settings for the navigation parameters.
  Incorrect Configuration: There may be an incorrect or incomplete configuration in the navigation settings.
  Transport Issues: If the configuration was transported from another system, it may not have been transported correctly, leading to missing entries.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access certain navigation actions.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for CRM navigation settings. This is usually found under:
  Customer Relationship Management -> Basic Functions -> Navigation -> Define Navigation Parameters
  
  Ensure that the object action you are trying to use is defined correctly. If it is missing, you may need to create it.
  
  
  
  Define Object Action:
  
  If the object action is indeed missing, you can create it by following the steps in the Customizing settings. Make sure to provide all necessary details such as the action name, object type, and any other relevant parameters.
  
  
  
  Check Transport Requests:
  
  If the configuration was recently transported, check the transport requests to ensure that all necessary objects were included and transported correctly.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the navigation actions. You can check this in the user roles and profiles.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of your CRM system for any additional guidance or known issues.
  
  
  
  Testing:
  
  After making the necessary changes, test the navigation action again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the cause of the CRMS4_NAVIGATION002 error in your SAP CRM system.