How To Fix CRMS4_ICM052 - Only one image can be set as the main image.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_ICM - ICM on S4

• Message number: 052

• Message text: Only one image can be set as the main image.

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_ICM052 - Only one image can be set as the main image. ?

  The SAP error message CRMS4_ICM052 indicates that there is an attempt to set more than one image as the main image for a particular object in the SAP CRM system. This error typically occurs in scenarios where images or attachments are being managed, such as in the context of product information, marketing materials, or customer relationship management.
  Cause:
  The primary cause of this error is that the system is designed to allow only one main image to be associated with a specific object (e.g., a product or a service). If there are multiple images being flagged or attempted to be set as the main image, the system will throw this error.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify the Object: Determine which object (e.g., product, service) is causing the error. This can usually be found in the context of the transaction or process you are working on.
  
  
  Check Existing Images: Review the images currently associated with the object. You can do this by navigating to the relevant section in the SAP CRM interface where images are managed.
  
  
  Set the Main Image:
  
  If there are multiple images, decide which one should be the main image.
  Remove the main image designation from any other images that are currently set as main images.
  Set the desired image as the main image.
  
  
  
  Save Changes: After making the necessary adjustments, save the changes to ensure that the new main image is correctly set.
  
  
  Test the Changes: After saving, perform the action that previously triggered the error to confirm that the issue has been resolved.
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal or the specific documentation for your version of SAP CRM for more detailed instructions on managing images and attachments.
  User Roles: Ensure that you have the necessary permissions to modify images and attachments in the system.
  System Configuration: If this issue persists or if you need to change the default behavior (e.g., allowing multiple main images), you may need to consult with your SAP Basis or configuration team to review system settings.
  
  If the problem continues after following these steps, consider reaching out to your SAP support team for further assistance, as there may be underlying configuration issues or bugs that need to be addressed.