How To Fix CRMS4_IC_CUST150 - You can only use transactions of the type activity as main transactions.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_IC_CUST -

• Message number: 150

• Message text: You can only use transactions of the type activity as main transactions.

What causes this issue?

The business transaction type that you have defined for creating
interaction records is not of the type business activity.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Choose a business transaction type that is a business activity as the
relevant transaction type for creating an interaction record.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_IC_CUST150 - You can only use transactions of the type activity as main transactions. ?

  The SAP error message CRMS4_IC_CUST150 indicates that you are trying to use a transaction that is not of the type "activity" as the main transaction in the SAP CRM Interaction Center (IC). This error typically occurs when users attempt to create or process a transaction that is not configured to be used as a main transaction in the context of activities.
  Cause:
  The primary cause of this error is that the transaction you are trying to use does not meet the criteria set in the system for being classified as an "activity." In SAP CRM, activities are specific types of transactions that are used to manage customer interactions, such as phone calls, emails, or meetings. If the transaction type you are trying to use is not defined as an activity, the system will prevent you from proceeding.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Transaction Type: Verify that the transaction you are trying to use is indeed an activity type. You can do this by checking the configuration settings in the SAP system.
  
  
  Use an Activity Transaction: If the transaction you are trying to use is not an activity, you will need to select a different transaction that is classified as an activity. This may involve creating a new activity or selecting an existing one.
  
  
  Configuration Settings: If you believe that the transaction should be classified as an activity, you may need to adjust the configuration settings in the SAP system. This typically requires access to the SAP Customizing Implementation Guide (IMG) and may involve:
  
  Navigating to the relevant configuration area for transaction types.
  Ensuring that the transaction type is set up correctly to be used as an activity.
  
  
  
  Consult Documentation: Review the SAP documentation or help resources related to transaction types and activities in the CRM module to ensure you understand the requirements and classifications.
  
  
  Contact Support: If you are unable to resolve the issue on your own, consider reaching out to your SAP support team or consulting with an SAP expert who can provide guidance based on your specific system configuration.
  
  
  Related Information:
  
  SAP CRM Documentation: Refer to the official SAP documentation for detailed information on transaction types and activities in the CRM module.
  SAP Community: Engage with the SAP Community forums where you can find discussions and solutions related to similar issues faced by other users.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that are used for managing activities, such as CRMD_ORDER for managing CRM orders.
  
  By following these steps, you should be able to address the error message CRMS4_IC_CUST150 and continue working with transactions in the SAP CRM Interaction Center.