How To Fix CRMS4_IC_CUST151 - The Item status "Not Completed" does not apply to business transactions.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_IC_CUST -

• Message number: 151

• Message text: The Item status "Not Completed" does not apply to business transactions.

What causes this issue?

You have selected the <LS>Not Completed </>checkbox for a business
transaction item.

System Response

The <LS>Not Completed</> setting does not apply to business
transactions. For business transactions, the system status I1005 (<LS>Co
mpleted</>) defines whether a business transaction has been completed or
not.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_IC_CUST151 - The Item status "Not Completed" does not apply to business transactions. ?

  The SAP error message CRMS4_IC_CUST151 indicates that there is an issue with the item status of a business transaction in the SAP CRM system. Specifically, it suggests that the item status "Not Completed" is not applicable for the type of business transaction you are trying to process.
  Cause:
  
  Item Status Configuration: The item status "Not Completed" may not be configured to be used with the specific business transaction type you are working with. This can happen if the status is not allowed for certain transaction types in the system configuration.
  Business Transaction Type: The business transaction you are trying to execute may require that all items be in a "Completed" status before proceeding.
  Data Inconsistency: There may be inconsistencies in the data or the status of the items that are being processed, leading to this error.
  
  Solution:
  
  
  Check Item Status Configuration:
  
  Go to the configuration settings in SAP CRM and check the allowed item statuses for the specific business transaction type you are working with.
  Ensure that the status "Not Completed" is either removed or properly configured for the transaction type.
  
  
  
  Change Item Status:
  
  If the item is indeed not completed, you may need to complete the necessary steps to change the status of the item to "Completed" or another appropriate status that is valid for the transaction.
  This may involve completing required fields, actions, or processes associated with the item.
  
  
  
  Review Business Transaction Requirements:
  
  Review the requirements for the specific business transaction you are trying to execute. Ensure that all prerequisites are met and that the items involved are in the correct status.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on item statuses and business transaction types. This can provide insights into how to resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and item statuses, consider reaching out to SAP support for further assistance. They can provide more specific guidance based on your system configuration and the nature of the error.
  
  
  
  Related Information:
  
  Transaction Types: Familiarize yourself with the different transaction types in SAP CRM and their associated item statuses.
  Configuration Settings: Understanding how to navigate and modify configuration settings in SAP CRM can be crucial for resolving such issues.
  User Roles and Permissions: Ensure that you have the necessary permissions to change item statuses and access configuration settings.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.