How To Fix CRMS4_COMPL018 - Only fixed price service orders can be free of charge.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_COMPL - Output for Complanits

• Message number: 018

• Message text: Only fixed price service orders can be free of charge.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_COMPL018 - Only fixed price service orders can be free of charge. ?

  The SAP error message CRMS4_COMPL018 indicates that only fixed-price service orders can be processed without a charge. This error typically arises in the context of service order management within the SAP Customer Relationship Management (CRM) module when attempting to create or process a service order that is not classified as a fixed-price order.
  Cause:
  
  Order Type: The service order you are trying to process is not a fixed-price order. It may be classified as a time-and-materials order or another type that requires billing.
  Billing Configuration: The system is configured to allow free-of-charge processing only for fixed-price service orders.
  Service Order Status: The status of the service order may not allow for free-of-charge processing.
  Pricing Conditions: There may be pricing conditions set up in the system that do not allow for free-of-charge processing for the specific order type.
  
  Solution:
  
  Change Order Type: If appropriate, change the order type to a fixed-price service order. This can usually be done in the order creation or modification screen.
  Review Order Configuration: Check the configuration settings for the service order types in your SAP system. Ensure that the order type you are using is set up to allow free-of-charge processing if that is the intended behavior.
  Adjust Pricing Conditions: Review the pricing conditions associated with the service order. If necessary, adjust them to allow for free-of-charge processing.
  Consult Documentation: Refer to SAP documentation or your organization's SAP support team for specific configuration settings related to service orders and pricing.
  Check User Authorizations: Ensure that the user has the necessary authorizations to create or modify service orders as required.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this error or provide additional guidance on service order processing.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service orders and CRMD_ORDERADM_H for order administration.
  Training and Documentation: Consider training sessions or documentation on service order management in SAP CRM to better understand the implications of different order types and their configurations.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further assistance.