How To Fix CRMS4_COMPL017 - Either all selected items or no items must be free of charge.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_COMPL - Output for Complanits

• Message number: 017

• Message text: Either all selected items or no items must be free of charge.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_COMPL017 - Either all selected items or no items must be free of charge. ?

  The SAP error message CRMS4_COMPL017 indicates that when processing a transaction (typically in the context of CRM or sales), there is an issue with the selection of items in terms of their pricing status. Specifically, the error states that either all selected items must be free of charge, or none of them should be free of charge. This means that you cannot mix free-of-charge items with chargeable items in the same selection.
  Cause:
  
  Mixed Item Selection: The most common cause of this error is that the user has selected a combination of items where some are free of charge and others are chargeable. This is not allowed in the context of the transaction being processed.
  Configuration Issues: There may be specific configurations in the pricing procedure that enforce this rule, leading to the error when the conditions are not met.
  Document Type Restrictions: Certain document types may have restrictions on how items can be priced, leading to this error if the rules are violated.
  
  Solution:
  
  Review Selected Items: Check the items you have selected for processing. Ensure that either all items are set to be free of charge or that none of them are. You can do this by reviewing the item details in the transaction.
  Adjust Item Pricing: If you need to include both free and chargeable items, consider separating them into different transactions or documents. For example, create one transaction for free items and another for chargeable items.
  Consult Pricing Procedure: If you believe the configuration is causing the issue, consult with your SAP configuration team to review the pricing procedure and any related settings that might enforce this rule.
  Check Document Type: Ensure that the document type you are using allows for the combination of item types you are trying to process. If necessary, switch to a different document type that meets your requirements.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message. Sometimes, SAP provides patches or updates that can resolve specific issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as VA01 (Create Sales Order), VA02 (Change Sales Order), or CRM_ORDER (CRM Order Management).
  User Documentation: Review user manuals or training materials related to the specific SAP module you are working with, as they may provide additional context on handling pricing and item selection.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team for further assistance.