How To Fix CRMS4_COMPL006 - Reference ID is not related to the main partner &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_COMPL - Output for Complanits

• Message number: 006

• Message text: Reference ID is not related to the main partner &1.

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_COMPL006 - Reference ID is not related to the main partner &1. ?

  The SAP error message CRMS4_COMPL006 indicates that there is a mismatch between the reference ID and the main partner in the context of CRM (Customer Relationship Management) transactions. This error typically occurs when you are trying to create or update a business transaction (like a complaint or service request) and the reference ID you are using does not correspond to the main partner defined in the transaction.
  Cause:
  
  Incorrect Reference ID: The reference ID you are trying to use may not be linked to the main partner in the system.
  Data Inconsistency: There may be inconsistencies in the data where the reference ID is not properly associated with the main partner.
  Configuration Issues: There could be configuration settings in the CRM system that are not set up correctly, leading to this error.
  Partner Determination: The partner determination procedure may not be correctly configured, causing the system to not recognize the relationship between the reference ID and the main partner.
  
  Solution:
  
  Verify Reference ID: Check the reference ID you are using to ensure it is correct and that it is indeed related to the main partner in the transaction.
  Check Partner Assignment: Review the partner assignments in the transaction to ensure that the reference ID is correctly assigned to the main partner.
  Review Configuration: If you have access, review the partner determination configuration in the CRM system to ensure it is set up correctly.
  Data Consistency Check: Perform a data consistency check to identify any discrepancies between the reference ID and the main partner.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the error message and related configurations.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like BP (Business Partner) to check the details of the partners involved.
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Custom Development: If there are custom developments in your SAP environment, ensure that they are not interfering with standard partner determination processes.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.