How To Fix CRMS4_COMPL005 - Reference type &1 is not valid.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_COMPL - Output for Complanits

• Message number: 005

• Message text: Reference type &1 is not valid.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_COMPL005 - Reference type &1 is not valid. ?

  The SAP error message CRMS4_COMPL005 indicates that there is an issue with the reference type specified in a CRM (Customer Relationship Management) context. Specifically, the message states that the reference type (&1) is not valid. This error typically occurs when trying to create or process a document (like a complaint, service request, etc.) that references an invalid or non-existent object type.
  Causes:
  
  Incorrect Reference Type: The reference type specified in the transaction or document is not recognized by the system. This could be due to a typo or an outdated reference type.
  Configuration Issues: The reference type may not be properly configured in the system. This could happen if the reference type was deleted or if the configuration settings were changed.
  Data Inconsistencies: There may be inconsistencies in the data, such as missing entries in the relevant tables that define valid reference types.
  Authorization Issues: The user may not have the necessary authorizations to access the specified reference type.
  
  Solutions:
  
  Check Reference Type: Verify that the reference type you are using is correct. Ensure that it matches the expected format and is valid in the context of the operation you are performing.
  Review Configuration: Check the configuration settings in the SAP system for the reference types. This can be done through transaction codes like SPRO (SAP Project Reference Object) to navigate to the relevant configuration settings.
  Data Validation: Use transaction codes like SE11 (Data Dictionary) to check the relevant tables for valid reference types. Ensure that the reference type you are trying to use exists in the system.
  User Authorizations: Ensure that the user has the necessary authorizations to access and use the specified reference type. This can be checked through transaction SU53 or by consulting with your security team.
  Consult Documentation: Refer to SAP documentation or help resources for specific details about the reference types used in your CRM implementation.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders, CRMD_ORDERADM_H for order administration, and SE11 for data dictionary checks.
  SAP Notes: Check for any SAP Notes related to this error message. SAP frequently releases notes that address known issues and provide solutions or workarounds.
  Community Forums: Consider searching or posting in SAP community forums or support channels for additional insights from other users who may have encountered the same issue.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical team for further investigation.