How To Fix CRMS4_BSP_SVO002 - Item &2 in service order &1 has been added to solution portfolio &3.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_BSP_SVO - Message class for BSP service order items

• Message number: 002

• Message text: Item &2 in service order &1 has been added to solution portfolio &3.

What causes this issue?

Item &V2& in service order &V1& has already been added to business
solution portfolio &V3&. However, you can only add a service order item
to one business solution portfolio.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select a service order item that has not yet been added to any business
solution portfolio.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_BSP_SVO002 - Item &2 in service order &1 has been added to solution portfolio &3. ?

  The SAP error message CRMS4_BSP_SVO002 indicates that an item in a service order has been successfully added to a solution portfolio. This message is typically informational rather than an error, meaning that it is not indicating a problem but rather confirming that an action has been completed.
  Cause:
  
  The message is triggered when a user adds an item from a service order to a solution portfolio in the SAP CRM system. This is part of the process of managing service orders and solutions within the CRM environment.
  
  Solution:
  Since this message is informational, there is no specific solution required. However, if you are looking to ensure that the process is functioning as intended, you can:
  
  Verify the Action: Check the service order and the solution portfolio to confirm that the item has been added correctly.
  Review the Process: Ensure that the steps taken to add the item were correct and that the item is now available in the solution portfolio.
  Documentation: If you need to document this action, you can take note of the message for your records.
  
  Related Information:
  
  SAP CRM: This message is part of the SAP Customer Relationship Management (CRM) module, which helps organizations manage their interactions with customers.
  Service Orders: Service orders are used to manage service-related tasks and activities, including tracking service requests and managing resources.
  Solution Portfolio: The solution portfolio in SAP CRM is a collection of solutions that can be offered to customers, often used in conjunction with service orders to provide comprehensive service offerings.
  
  If you encounter this message in a context where you expected an error or issue, it may be helpful to review the preceding steps in your process to ensure everything is functioning as expected. If you have further concerns or if the message is accompanied by other errors, consulting with your SAP support team or reviewing SAP documentation may provide additional insights.