How To Fix CRMS4_BSP_SVO003 - Sold-to party of item &2 in service order &1 differs from portfolio.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_BSP_SVO - Message class for BSP service order items

• Message number: 003

• Message text: Sold-to party of item &2 in service order &1 differs from portfolio.

What causes this issue?

The sold-to party that has been assigned to item &V2& in service order
&V1& does not match the sold-to party that has been assigned to the
business solution portfolio.
The sold-to party in a service order item must match the sold-to party
in the related business solution portfolio.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Make sure that the sold-to party in service order item &V2& matches the
sold-to party in the business solution portfolio.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_BSP_SVO003 - Sold-to party of item &2 in service order &1 differs from portfolio. ?

  The SAP error message CRMS4_BSP_SVO003 indicates that there is a mismatch between the sold-to party of a specific item in a service order and the portfolio associated with that service order. This error typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with service orders and their related data.
  Cause:
  
  Mismatch in Sold-to Party: The sold-to party defined for the item in the service order does not match the sold-to party defined in the portfolio. This can happen if the service order was created with a different sold-to party than what is expected based on the portfolio settings.
  Portfolio Configuration: The portfolio may have specific configurations or restrictions that require the sold-to party to be consistent with certain criteria.
  Data Entry Errors: Manual entry errors during the creation of the service order or the portfolio can lead to discrepancies.
  
  Solution:
  
  Check Service Order Details: Review the service order details to confirm the sold-to party assigned to the item. Ensure that it matches the sold-to party defined in the portfolio.
  Review Portfolio Settings: Check the portfolio configuration to ensure that it is set up correctly and that the sold-to party is defined as expected.
  Update the Service Order: If there is a mismatch, you may need to update the service order to reflect the correct sold-to party that aligns with the portfolio.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on managing service orders and portfolios.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to view and edit service orders.
  Customizing Settings: Check the customizing settings in SPRO related to CRM service management and portfolio management.
  User Exits or BAdIs: If there are custom developments in your SAP system, check if any user exits or BAdIs are affecting the sold-to party assignment.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.