How To Fix CRMS4_BSP_SVC031 - Item &2 in service contract &1 has been removed from portfolio &3.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_BSP_SVC - Message class for BSP service contrract items

• Message number: 031

• Message text: Item &2 in service contract &1 has been removed from portfolio &3.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_BSP_SVC031 - Item &2 in service contract &1 has been removed from portfolio &3. ?

  The SAP error message CRMS4_BSP_SVC031 indicates that an item in a service contract has been removed from the associated portfolio. This typically occurs in the context of SAP Customer Relationship Management (CRM) when managing service contracts and their related items.
  Cause:
  
  
  Item Removal: The specific item (&2) in the service contract (&1) has been removed from the portfolio (&3). This could happen due to various reasons, such as:
  
  The item was manually removed by a user.
  The item was deactivated or deleted in the system.
  Changes in the portfolio structure or configuration that affect the availability of the item.
  
  
  
  Data Consistency Issues: There may be inconsistencies in the data between the service contract and the portfolio, leading to the system not recognizing the item as valid.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or manage the item in the portfolio.
  
  
  Solution:
  
  
  Check Portfolio Configuration: Verify the configuration of the portfolio to ensure that the item is still valid and available. If the item has been removed intentionally, you may need to update the service contract accordingly.
  
  
  Update Service Contract: If the item is no longer part of the portfolio, you may need to remove it from the service contract or replace it with a valid item.
  
  
  Data Consistency Check: Perform a consistency check between the service contract and the portfolio to identify any discrepancies. This may involve checking the status of the item in both the service contract and the portfolio.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access and manage the items in the portfolio. If not, contact your system administrator to adjust the permissions.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to service contracts and portfolio management for any specific guidelines or troubleshooting steps.
  
  
  Contact SAP Support: If the issue persists and you cannot determine the cause, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service contracts and CRMD_ORDERADM_H for viewing order administration.
  SAP Notes: Check for any SAP Notes that may address known issues related to this error message.
  User Forums: Engage with SAP community forums or user groups for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to diagnose and resolve the error message CRMS4_BSP_SVC031 effectively.