How To Fix CRMS4_BSP_SLO003 - Sold-to party of item &2 in sales order &1 differs from portfolio.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_BSP_SLO - Message class for BSP sales order items

• Message number: 003

• Message text: Sold-to party of item &2 in sales order &1 differs from portfolio.

What causes this issue?

The sold-to party that has been assigned to item &V2& in sales order
&V1& does not match the sold-to party that has been assigned to the
business solution portfolio.
The sold-to party in a sales order item must match the sold-to party in
the related business solution portfolio.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Make sure that the sold-to party in sales order item &V2& matches the
sold-to party in the business solution portfolio.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_BSP_SLO003 - Sold-to party of item &2 in sales order &1 differs from portfolio. ?

  The SAP error message CRMS4_BSP_SLO003 indicates that there is a mismatch between the sold-to party of a specific item in a sales order and the portfolio associated with that sales order. This error typically arises in the context of SAP CRM (Customer Relationship Management) when dealing with sales orders that are linked to a specific portfolio or project.
  Cause:
  
  Mismatch in Sold-to Party: The sold-to party (customer) for the item in the sales order does not match the sold-to party defined in the portfolio.
  Portfolio Configuration: The portfolio may have specific configurations or restrictions that require the sold-to party to be consistent across all items in the sales order.
  Data Entry Error: There may have been an error during data entry, leading to the wrong sold-to party being assigned to the item in the sales order.
  
  Solution:
  
  Verify Sold-to Party: Check the sold-to party for the item in the sales order and compare it with the sold-to party defined in the portfolio. Ensure they match.
  Update Sales Order: If there is a discrepancy, update the sales order to reflect the correct sold-to party that matches the portfolio.
  Review Portfolio Settings: If the portfolio settings are too restrictive, consider adjusting them to allow for more flexibility in sold-to party assignments.
  Consult Documentation: Review SAP documentation or configuration guides related to portfolios and sales orders to ensure that all settings are correctly configured.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VA03 (Display Sales Order) or CRMD_ORDER (CRM Order Management) to view and edit sales orders.
  Customizing Settings: Check the customizing settings in SPRO related to CRM sales order management and portfolio management.
  User Exits or BAdIs: If there are custom developments in your SAP system, check for any user exits or BAdIs that might be affecting the sold-to party assignment.
  
  By following these steps, you should be able to resolve the error and ensure that the sold-to party in the sales order aligns with the portfolio requirements.