How To Fix CRMOI063 - Document retrieved from CM is not in valid DOCX format

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMOI - Messages for CRM Office Integration

• Message number: 063

• Message text: Document retrieved from CM is not in valid DOCX format

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMOI063 - Document retrieved from CM is not in valid DOCX format ?

  The SAP error message CRMOI063 indicates that a document retrieved from the Content Management (CM) system is not in a valid DOCX format. This error typically occurs when the system expects a DOCX file but encounters a file that is either corrupted, in a different format, or not properly recognized as a DOCX file.
  Causes:
  
  File Corruption: The DOCX file may be corrupted or incomplete, making it unreadable by the SAP system.
  Incorrect File Format: The file may have a DOCX extension but is actually in a different format (e.g., a ZIP file renamed to DOCX).
  MIME Type Issues: The MIME type of the document may not be correctly set in the Content Management system, leading to recognition issues.
  Version Compatibility: The version of the DOCX file may not be compatible with the version of the SAP system being used.
  Storage Issues: The document may not have been stored correctly in the Content Management system.
  
  Solutions:
  
  Verify the File: Check the file to ensure it is a valid DOCX file. Try opening it in Microsoft Word or another compatible application to confirm its integrity.
  Re-upload the Document: If the file is corrupted, obtain a valid version of the document and re-upload it to the Content Management system.
  Check MIME Type: Ensure that the MIME type for DOCX files is correctly configured in the Content Management system. It should typically be set to application/vnd.openxmlformats-officedocument.wordprocessingml.document.
  File Conversion: If the file is in a different format, convert it to a valid DOCX format using a file conversion tool or software.
  SAP Notes and Patches: Check for any relevant SAP Notes or patches that may address this issue. Sometimes, updates or fixes are provided by SAP for known issues.
  Consult Documentation: Review SAP documentation or help resources for any specific guidelines related to document handling in the Content Management system.
  
  Related Information:
  
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the steps you have already taken.
  System Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the CRMOI063 error and implement a suitable solution.