How To Fix CRMOI061 - To be uploaded template is no Word XML File

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMOI - Messages for CRM Office Integration

• Message number: 061

• Message text: To be uploaded template is no Word XML File

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMOI061 - To be uploaded template is no Word XML File ?

  The SAP error message CRMOI061, which states "To be uploaded template is no Word XML File," typically occurs when you are trying to upload a document or template into SAP that is not in the correct format. This error is often encountered in the context of SAP CRM (Customer Relationship Management) or other modules that utilize document templates.
  Cause:
  
  Incorrect File Format: The file you are trying to upload is not in the required Word XML format. SAP expects a specific format for Word documents, typically .docx, which is based on XML.
  File Extension Mismatch: The file may have the correct extension (e.g., .docx) but is not actually in the correct XML format. This can happen if the file was saved incorrectly or if it was converted improperly.
  Corrupted File: The file may be corrupted or damaged, leading to an inability for SAP to recognize it as a valid Word XML file.
  
  Solution:
  
  Check File Format: Ensure that the file you are trying to upload is indeed a Word document saved in the .docx format. You can do this by opening the file in Microsoft Word and saving it again as a .docx file.
  Use the Correct Template: If you are using a specific template provided by SAP or your organization, make sure you are using the correct version of the template. Sometimes, templates are updated, and using an outdated version can lead to errors.
  Recreate the Document: If the document is not opening correctly or seems corrupted, try recreating it from scratch or using a different template.
  Validate XML Structure: If you have knowledge of XML, you can check the internal structure of the .docx file (which is essentially a zip file containing XML files) to ensure it adheres to the expected format.
  Consult Documentation: Refer to SAP documentation or your organization's guidelines for uploading documents to ensure you are following the correct procedures.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. Sometimes, SAP releases notes that address known issues with document uploads.
  User Permissions: Ensure that you have the necessary permissions to upload documents in the SAP system.
  SAP Community: Engage with the SAP Community forums for additional insights or similar experiences from other users.
  
  If the problem persists after trying the above solutions, consider reaching out to your SAP support team for further assistance.