How To Fix CRMOI059 - Document retrieved from CM has wrong type. Only type DOC supported.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMOI - Messages for CRM Office Integration

• Message number: 059

• Message text: Document retrieved from CM has wrong type. Only type DOC supported.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMOI059 - Document retrieved from CM has wrong type. Only type DOC supported. ?

  The SAP error message CRMOI059 indicates that there is an issue with the document type being retrieved from the Content Management (CM) system. Specifically, the error states that the document retrieved is of the wrong type, and only documents of type DOC are supported.
  Cause:
  
  Incorrect Document Type: The document being accessed is not of the expected type (DOC). It could be a different format such as PDF, image files, or any other unsupported type.
  Configuration Issues: There may be configuration settings in the SAP system or the Content Management system that are not aligned, leading to the retrieval of unsupported document types.
  Data Integrity Issues: The document metadata may be incorrectly set, causing the system to misinterpret the document type.
  
  Solution:
  
  Check Document Type: Verify the type of the document you are trying to access. Ensure that it is indeed a DOC type document. If it is not, you may need to convert it to the correct format or use a different document that is of the supported type.
  Review Configuration: Check the configuration settings in both the SAP system and the Content Management system. Ensure that the document types are correctly defined and that the system is set up to handle the expected document types.
  Update Metadata: If the document is supposed to be a DOC type but is being misidentified, check the metadata associated with the document. Correct any discrepancies in the metadata that may be causing the issue.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling document types in your version of SAP.
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches that could resolve the issue.
  Content Management Configuration: Familiarize yourself with the configuration settings for the Content Management system in SAP, as this can often be a source of issues related to document handling.
  User Permissions: Ensure that the user has the necessary permissions to access the document types in question, as permission issues can sometimes lead to unexpected errors.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.