How To Fix CRMOI058 - Destination couldn't be determined, 'NONE' is used

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMOI - Messages for CRM Office Integration

• Message number: 058

• Message text: Destination couldn't be determined, 'NONE' is used

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMOI058 - Destination couldn't be determined, 'NONE' is used ?

  The SAP error message CRMOI058, which states "Destination couldn't be determined, 'NONE' is used," typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to determine a valid destination for a communication or transaction. This can happen in various scenarios, such as when trying to send emails, notifications, or when integrating with other systems.
  Causes:
  
  Missing Configuration: The destination for the communication (like an email server or an external system) may not be configured correctly in the SAP system.
  Incorrect Settings: The settings for the communication method (like SMTP for emails) may be incorrect or incomplete.
  User Authorizations: The user may not have the necessary authorizations to access the communication method or destination.
  System Issues: There may be issues with the underlying system or network that prevent the destination from being resolved.
  Missing or Incorrect Business Partner Data: If the communication is related to a business partner, missing or incorrect data in the business partner master record can lead to this error.
  
  Solutions:
  
  
  Check Configuration:
  
  Go to transaction code SCOT (SAPconnect) and ensure that the necessary communication methods (like SMTP) are configured correctly.
  Verify that the destination settings are correct and that the system can reach the destination.
  
  
  
  Review User Authorizations:
  
  Ensure that the user has the necessary authorizations to perform the action that is generating the error.
  
  
  
  Check Business Partner Data:
  
  If the error is related to a specific business partner, check the business partner master data to ensure that all required fields are filled out correctly.
  
  
  
  Test Connectivity:
  
  Use transaction SICF to check if the services are active and reachable.
  Test the connection to the external system or email server to ensure that it is operational.
  
  
  
  Review Logs:
  
  Check the application logs (transaction SLG1) for more detailed error messages that can provide additional context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of SAP CRM you are using for any known issues or additional configuration steps.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  SAP Help Portal: Utilize the SAP Help Portal for detailed documentation on configuring communication methods and troubleshooting related issues.
  
  By following these steps, you should be able to identify the root cause of the CRMOI058 error and implement a solution to resolve it.