How To Fix CRM_WFD_UI011 - System failure while calling RFC to extract staffing levels

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WFD_UI - WFD: UI Messages

• Message number: 011

• Message text: System failure while calling RFC to extract staffing levels

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WFD_UI011 - System failure while calling RFC to extract staffing levels ?

  The SAP error message CRM_WFD_UI011 indicates a system failure while attempting to call a Remote Function Call (RFC) to extract staffing levels. This error can occur in various scenarios, particularly in SAP CRM (Customer Relationship Management) systems when there are issues with the backend processing or configuration.
  Possible Causes:
  
  RFC Connection Issues: The RFC connection to the backend system may not be configured correctly or may be down.
  Authorization Problems: The user executing the transaction may not have the necessary authorizations to perform the action.
  System Performance: High load on the system or performance issues may lead to timeouts or failures in processing the request.
  Data Issues: There may be inconsistencies or issues with the data being processed, such as missing or corrupted records.
  Configuration Errors: Incorrect configuration in the CRM system or the backend system can lead to failures in data extraction.
  Transport Layer Issues: If there are issues with the transport layer or if the necessary components are not properly installed, it can lead to this error.
  
  Solutions:
  
  
  Check RFC Connection:
  
  Verify the RFC connection settings in transaction SM59. Ensure that the connection is active and test it to confirm it is working correctly.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to execute the RFC call. Check roles and profiles assigned to the user.
  
  
  
  Monitor System Performance:
  
  Use transaction ST22 to check for dumps or errors that may indicate performance issues. Also, check transaction SM50 or SM66 for any long-running processes.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the relevant data. You can use transaction SE11 to check the database tables for any inconsistencies.
  
  
  
  Configuration Review:
  
  Review the configuration settings in both the CRM and backend systems. Ensure that all necessary settings for staffing levels extraction are correctly configured.
  
  
  
  Check Logs:
  
  Look at the application logs in transaction SLG1 for any additional error messages or warnings that could provide more context about the failure.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any logs you have collected.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM59: RFC Destinations
  ST22: Dump Analysis
  SM50/SM66: Process Overview
  SLG1: Application Log
  SE11: Data Dictionary
  
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches or updates.
  
  
  Documentation: Review the SAP Help Portal for documentation related to CRM and staffing levels extraction to ensure that all prerequisites and configurations are met.
  
  
  By following these steps, you should be able to diagnose and resolve the CRM_WFD_UI011 error effectively.