How To Fix CRM_WEBREQ_CUST021 - Request category &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 021

• Message text: Request category &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST021 - Request category &1 does not exist ?

  The SAP error message CRM_WEBREQ_CUST021 indicates that the request category specified in the system does not exist. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with web requests or service requests.
  Cause:
  
  Invalid Request Category: The request category specified in the transaction or configuration does not match any existing categories in the system.
  Configuration Issues: The request category may not have been properly configured or activated in the system.
  Data Consistency: There may be inconsistencies in the data, such as missing entries in the relevant tables that define request categories.
  
  Solution:
  
  Check Request Category: Verify the request category being used. Ensure that it is correctly spelled and formatted.
  Configuration in Customizing:
  
  Navigate to the SAP Customizing Implementation Guide (IMG).
  Go to Customer Relationship Management -> WebClient UI -> Request Management -> Define Request Categories.
  Check if the request category exists. If it does not, you may need to create it.
  
  
  Create or Modify Request Category:
  
  If the request category is missing, create a new one with the necessary attributes.
  If it exists but is not functioning correctly, review its configuration and make necessary adjustments.
  
  
  Transport Issues: If the system is newly upgraded or transported, ensure that all necessary transport requests have been imported correctly.
  Authorization: Ensure that the user has the necessary authorizations to access the request category.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to check existing request categories and their configurations.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Logs and Traces: Review application logs (transaction SLG1) for additional details that may help in diagnosing the issue.
  Documentation: Refer to SAP Help documentation for detailed information on configuring request categories in CRM.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.