How To Fix CRM_WEBREQ_CUST020 - * Messages for importing Customizing data for Web Service Request

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 020

• Message text: * Messages for importing Customizing data for Web Service Request

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST020 - * Messages for importing Customizing data for Web Service Request ?

  The SAP error message CRM_WEBREQ_CUST020 typically occurs during the import of customizing data for Web Service Requests in the SAP Customer Relationship Management (CRM) system. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Cause:
  
  Missing Customizing Settings: The error may indicate that certain customizing settings required for the web service request are missing or not properly configured.
  Transport Issues: If the customizing data is being imported via a transport request, there may be issues with the transport itself, such as missing objects or dependencies.
  Version Mismatch: There could be a version mismatch between the source and target systems, leading to incompatibility in the customizing data.
  Authorization Issues: The user performing the import may not have the necessary authorizations to execute the customizing data import.
  Data Consistency: There may be inconsistencies in the data being imported, such as references to non-existent objects or incorrect data formats.
  
  Solution:
  
  Check Customizing Settings: Review the customizing settings in the source system to ensure that all necessary configurations are in place. Compare them with the target system to identify any discrepancies.
  Review Transport Request: If the error occurred during a transport import, check the transport request for completeness. Ensure that all required objects are included and that there are no missing dependencies.
  Version Compatibility: Verify that both the source and target systems are on compatible versions of SAP CRM. If there are version differences, consider upgrading or aligning the systems.
  Authorization Check: Ensure that the user performing the import has the necessary authorizations. You may need to consult with your SAP security team to verify and adjust user roles as needed.
  Data Validation: Validate the data being imported for consistency and correctness. Check for any references to non-existent objects or incorrect formats that could cause the import to fail.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. SAP frequently releases notes that provide fixes or workarounds for known issues.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SE01 (Transport Organizer) to manage transport requests, and SPRO (SAP Reference IMG) to access customizing settings.
  Logs and Traces: Review the system logs (transaction SLG1) and short dumps (transaction ST22) for additional details that may provide insights into the error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.