How To Fix CRM_WEB101 - Generation of secure random token failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEB - Messages during URL creation in WebClient UI Framework

• Message number: 101

• Message text: Generation of secure random token failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEB101 - Generation of secure random token failed ?

  The SAP error message CRM_WEB101: Generation of secure random token failed typically occurs in the context of SAP CRM Web UI or other web-based applications that require secure token generation for session management or security purposes. This error can arise due to various reasons, including configuration issues, system resource limitations, or problems with the underlying Java environment.
  Causes:
  
  Java Environment Issues: The Java environment may not be properly configured or may be experiencing issues that prevent it from generating secure random tokens.
  Insufficient Resources: The server may be running low on resources (CPU, memory) which can affect its ability to perform cryptographic operations.
  Configuration Errors: Incorrect settings in the SAP system or web server configuration can lead to this error.
  Security Policies: Security policies or restrictions on the server may prevent the generation of secure tokens.
  Library Issues: Problems with the cryptographic libraries used by the Java environment can also lead to this error.
  
  Solutions:
  
  
  Check Java Configuration:
  
  Ensure that the Java environment is correctly configured and that the necessary libraries are available.
  Verify that the Java version is compatible with your SAP system.
  
  
  
  Resource Monitoring:
  
  Monitor the server's resource usage (CPU, memory) to ensure that it is not overloaded.
  If resources are low, consider optimizing the server or increasing its capacity.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in the SAP system and web server to ensure they are correct.
  Look for any recent changes that may have affected the configuration.
  
  
  
  Update Cryptographic Libraries:
  
  Ensure that the cryptographic libraries used by the Java environment are up to date and functioning correctly.
  
  
  
  Check Security Policies:
  
  Review any security policies that may be in place on the server to ensure they are not blocking token generation.
  
  
  
  Restart Services:
  
  Sometimes, simply restarting the SAP services or the server can resolve temporary issues.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error.
  
  
  
  Log Analysis:
  
  Review the application logs for any additional error messages or stack traces that may provide more context about the failure.
  
  
  
  Related Information:
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  Documentation: Refer to the official SAP documentation for your specific version of SAP CRM for more detailed troubleshooting steps.
  Community Forums: Engage with the SAP community forums where other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to diagnose and resolve the CRM_WEB101 error effectively.