How To Fix CRM_UTILITY_SALES109 - Maintain the general data before opening the calculation

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_SALES - Message Class for Sales in the Utilities Industry

• Message number: 109

• Message text: Maintain the general data before opening the calculation

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_SALES109 - Maintain the general data before opening the calculation ?

  The SAP error message CRM_UTILITY_SALES109 typically indicates that there is missing or incomplete general data in the sales document or transaction you are trying to access or process. This error often occurs in the context of CRM (Customer Relationship Management) when attempting to open a sales calculation or perform related activities.
  Cause:
  
  Incomplete General Data: The general data required for the sales document (such as customer information, product details, or pricing conditions) has not been maintained or is incomplete.
  Missing Master Data: Related master data (like customer master, material master, or pricing conditions) may not be set up correctly or is missing.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the proper retrieval of necessary data.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or edit the required data.
  
  Solution:
  
  Check General Data: Go to the sales document in question and ensure that all required general data fields are filled out correctly. This includes customer information, sales area, and any other relevant details.
  Maintain Master Data: Verify that all necessary master data (customer, material, pricing) is correctly maintained in the system. If any data is missing, create or update it as needed.
  Review Configuration: If you have access, check the configuration settings in the CRM system to ensure that everything is set up correctly for the sales process.
  User Authorizations: Ensure that the user has the necessary authorizations to access and modify the data. If not, contact your system administrator to adjust the permissions.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the error message and the context in which it occurs.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRM_ORDER or CRM_SALES_ORDER to access and maintain sales documents.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support Community: Consider reaching out to the SAP Community or forums for insights from other users who may have encountered the same issue.
  
  If the problem persists after following these steps, it may be beneficial to involve your SAP support team or a consultant who specializes in SAP CRM for further assistance.