How To Fix CRM_UTILITY_SALES027 - Document contains no items that are allowed in action &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_SALES - Message Class for Sales in the Utilities Industry

• Message number: 027

• Message text: Document contains no items that are allowed in action &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_SALES027 - Document contains no items that are allowed in action &1 ?

  The SAP error message CRM_UTILITY_SALES027 indicates that the document you are trying to process does not contain any items that are allowed for the specified action. This error typically occurs in the context of Sales Order Management or CRM processes when you attempt to perform an action (like processing, changing, or confirming) on a document that does not meet the criteria for that action.
  Causes:
  
  Item Status: The items in the document may have a status that does not allow the action you are trying to perform. For example, items may be in a "deleted" or "blocked" status.
  Item Type: The document may contain item types that are not valid for the action. For instance, if you are trying to confirm a sales order, but the items are not of a type that can be confirmed.
  Document Type: The document type itself may not support the action you are trying to perform.
  Configuration Issues: There may be configuration settings in the system that restrict certain actions based on item categories or document types.
  Missing Data: Required data for the items may be missing, preventing the action from being executed.
  
  Solutions:
  
  Check Item Status: Review the status of the items in the document. Ensure that they are not blocked or deleted and are in a status that allows the action.
  Review Item Types: Verify that the item types in the document are appropriate for the action you are trying to perform. Consult the documentation or configuration settings to understand which item types are valid.
  Document Type Validation: Ensure that the document type you are working with supports the action. You may need to consult with your SAP administrator or refer to the configuration settings.
  Configuration Review: If you suspect configuration issues, work with your SAP functional consultant to review the settings related to item categories and document types.
  Data Completeness: Check if all required fields and data for the items are filled in correctly. If any mandatory fields are missing, complete them and try again.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like VA03 (Display Sales Order) or CRM_ORDER (CRM Order Management) to review the document and its items.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  Debugging: If you have access to debugging tools, you can analyze the program logic to see why the items are being excluded from the action.
  User Authorization: Ensure that you have the necessary authorizations to perform the action on the document.
  
  If the issue persists after checking these aspects, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in CRM or Sales Order Management.