How To Fix CRM_UTILITY_SALES026 - Contract end of item &1 was changed from &2 to &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_SALES - Message Class for Sales in the Utilities Industry

• Message number: 026

• Message text: Contract end of item &1 was changed from &2 to &3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_SALES026 - Contract end of item &1 was changed from &2 to &3 ?

  The SAP error message CRM_UTILITY_SALES026 indicates that there has been a change in the end date of a contract item in the SAP CRM system. This message typically arises when there is a discrepancy between the expected end date of a contract item and the actual end date that has been set or modified.
  Cause:
  
  Manual Changes: The end date of the contract item was manually changed by a user, which may not align with the business rules or system settings.
  Data Migration: During data migration or updates, the end date may have been altered unintentionally.
  Business Logic: The system may have business logic that prevents certain changes to contract items, leading to this error when an attempt is made to change the end date.
  Integration Issues: If the contract is integrated with other systems (like ERP), changes in one system may not be reflected correctly in another.
  
  Solution:
  
  Review Changes: Check the change log for the contract item to understand who made the change and why. This can help identify if the change was intentional or erroneous.
  Validate Business Rules: Ensure that the change complies with the business rules set in the system. If the change is valid, you may need to adjust the rules or settings.
  Revert Changes: If the change was made in error, revert the end date back to the original value (from &2 to &3).
  Consult Documentation: Review SAP documentation or consult with your SAP support team to understand the implications of changing contract end dates.
  Testing: If changes are necessary, test them in a development or quality assurance environment before applying them in production.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRM_ORDER or CRM_CONTRACT to view and edit contract details.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  User Authorizations: Ensure that the user attempting to make changes has the necessary authorizations to modify contract items.
  System Configuration: Review the configuration settings in the SAP CRM system related to contract management to ensure they are set up correctly.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support for further assistance.