How To Fix CRM_UTILITY_SALES020 - Cannot reverse product change, as previous product is a "DUMMY" product

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_SALES - Message Class for Sales in the Utilities Industry

• Message number: 020

• Message text: Cannot reverse product change, as previous product is a "DUMMY" product

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_SALES020 - Cannot reverse product change, as previous product is a "DUMMY" product ?

  The SAP error message CRM_UTILITY_SALES020 indicates that there is an issue with reversing a product change in the SAP CRM system. Specifically, it states that the previous product is a "DUMMY" product, which means that the system cannot perform the reversal because the original product does not have valid data or is not properly defined in the system.
  Cause:
  
  Dummy Product: The product you are trying to revert to is classified as a "DUMMY" product. This typically means that it is a placeholder or a product that has not been fully defined in the system.
  Data Integrity Issues: There may be issues with the data integrity of the product master data, leading to the system not recognizing the previous product correctly.
  Configuration Issues: The configuration settings in the CRM system may not allow for the reversal of changes involving dummy products.
  
  Solution:
  
  
  Check Product Master Data: Verify the product master data for the product you are trying to revert to. Ensure that it is fully defined and not marked as a dummy product.
  
  Go to the product master data in the SAP system and check the status and attributes of the product.
  
  
  
  Use a Valid Product: If the previous product is indeed a dummy product, you will need to select a valid product that can be used for the reversal.
  
  Identify a valid product that can replace the dummy product in the transaction.
  
  
  
  Update Configuration: If necessary, review the configuration settings in the CRM system to ensure that they allow for the reversal of product changes. This may involve consulting with your SAP Basis or configuration team.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  
  
  Contact SAP Support: If the issue persists and you cannot resolve it, consider reaching out to SAP support for assistance. They may provide insights or solutions based on the specific version of your SAP system.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help you navigate product master data, such as CRMD_ORDER for managing CRM orders.
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Permissions: Ensure that you have the necessary permissions to make changes to product data in the CRM system.
  
  By following these steps, you should be able to address the error and successfully reverse the product change in your SAP CRM system.