How To Fix CRM_UTILITY_SALES018 - Cancellation procedure &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_SALES - Message Class for Sales in the Utilities Industry

• Message number: 018

• Message text: Cancellation procedure &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_SALES018 - Cancellation procedure &1 does not exist ?

  The SAP error message CRM_UTILITY_SALES018 indicates that a cancellation procedure specified in the system does not exist. This error typically arises in the context of sales order processing or related transactions in SAP CRM (Customer Relationship Management).
  Cause:
  
  Missing Configuration: The cancellation procedure that is being referenced in the transaction is not defined in the system. This could be due to a configuration oversight during the setup of sales processes.
  Incorrect Procedure Assignment: The system might be trying to use a cancellation procedure that is not assigned to the relevant sales document type or transaction.
  Custom Development: If there are custom developments or enhancements in the system, they might be referencing a cancellation procedure that has not been properly created or activated.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to the relevant section for Sales and Distribution (SD) or CRM.
  Look for the configuration related to cancellation procedures and ensure that the required procedure is defined and active.
  
  
  
  Assign Cancellation Procedure:
  
  Ensure that the cancellation procedure is correctly assigned to the relevant sales document types. This can usually be found in the configuration settings for sales documents.
  
  
  
  Create Missing Procedure:
  
  If the cancellation procedure does not exist, you may need to create it. This involves defining the procedure in the system and ensuring it meets the business requirements.
  
  
  
  Check for Custom Code:
  
  If there are custom developments, review the code to ensure that it is referencing the correct cancellation procedure. You may need to adjust the code or create the necessary procedure.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific error message for additional guidance or updates that may address the issue.
  
  
  
  Testing:
  
  After making the necessary changes, perform tests to ensure that the cancellation procedure works as expected without triggering the error.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, SE80 for checking custom developments, or SE11 for database table checks.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.