How To Fix CRM_UTILITY_SALES021 - You have not selected a contract item- the action was cancelled

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_SALES - Message Class for Sales in the Utilities Industry

• Message number: 021

• Message text: You have not selected a contract item- the action was cancelled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_SALES021 - You have not selected a contract item- the action was cancelled ?

  The SAP error message CRM_UTILITY_SALES021 indicates that a user attempted to perform an action related to a contract item in the SAP CRM system, but no contract item was selected. This typically occurs in scenarios where a user is expected to select a specific contract item before proceeding with an action, such as creating a sales order, modifying a contract, or executing a related transaction.
  Cause:
  
  No Contract Item Selected: The most common cause is that the user did not select any contract item from the list or the selection criteria did not return any results.
  User Interface Issue: Sometimes, the user interface may not display the contract items correctly, leading to confusion.
  Authorization Issues: In some cases, the user may not have the necessary authorizations to view or select contract items.
  Data Integrity Issues: There may be issues with the data in the system, such as missing or incomplete contract items.
  
  Solution:
  
  Select a Contract Item: Ensure that you have selected a valid contract item before attempting to perform the action. Check the selection screen and make sure to choose the appropriate item.
  Check Filters: If you are using filters to display contract items, ensure that the filters are set correctly and that they are not excluding the items you need.
  Refresh the Screen: Sometimes, refreshing the screen or reloading the transaction can help in displaying the correct contract items.
  Review Authorizations: If you suspect that authorization issues may be causing the problem, check with your system administrator to ensure you have the necessary permissions to view and select contract items.
  Data Validation: If the issue persists, check the underlying data for any inconsistencies or missing entries. You may need to consult with your SAP support team to investigate further.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with the relevant transaction codes related to contract management in SAP CRM, such as CRMD_ORDER for managing sales orders and contracts.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  User Documentation: Refer to the SAP user documentation or training materials for guidance on how to properly select contract items and perform related actions.
  
  If the problem continues after trying the above solutions, it may be beneficial to reach out to your SAP support team for further assistance, as they can provide more in-depth troubleshooting based on your specific system configuration and data.