How To Fix CRM_UTILITY_IC_SERV028 - The system cannot find contract &1 in CRM

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_IC_SERV - Utility Services for IC WinClient

• Message number: 028

• Message text: The system cannot find contract &1 in CRM

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_IC_SERV028 - The system cannot find contract &1 in CRM ?

  The SAP error message CRM_UTILITY_IC_SERV028 indicates that the system is unable to find a specific contract in the Customer Relationship Management (CRM) system. This error typically occurs when trying to access or process a contract that does not exist or is not properly configured in the system.
  Causes:
  
  Incorrect Contract Number: The contract number you are trying to access may be incorrect or mistyped.
  Contract Not Created: The contract may not have been created in the system or may have been deleted.
  Authorization Issues: The user may not have the necessary authorizations to view the contract.
  Data Synchronization Issues: If the CRM system is integrated with other systems (like ERP), there may be synchronization issues leading to missing data.
  Status of the Contract: The contract may be in a status that prevents it from being accessed (e.g., archived or inactive).
  
  Solutions:
  
  Verify Contract Number: Double-check the contract number for any typos or errors.
  Check Contract Existence: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to search for the contract in the CRM system.
  Review Authorizations: Ensure that the user has the necessary permissions to access the contract. This may involve checking roles and authorizations in the user profile.
  Data Synchronization: If the CRM is integrated with other systems, check for any synchronization issues. You may need to run synchronization jobs or check the middleware for errors.
  Contract Status: Check the status of the contract to ensure it is active and not archived or deleted.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to investigate further.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SE11 (for data dictionary) to help troubleshoot.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for CRM contract management to understand the expected behavior and configuration settings.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution. If the problem continues, further investigation may be required, potentially involving SAP support.