How To Fix CRM_UTILITY_IC_SERV027 - The system cannot find point of delivery &1 in CRM

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_IC_SERV - Utility Services for IC WinClient

• Message number: 027

• Message text: The system cannot find point of delivery &1 in CRM

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_IC_SERV027 - The system cannot find point of delivery &1 in CRM ?

  The SAP error message CRM_UTILITY_IC_SERV027 indicates that the system cannot find the specified point of delivery (POD) in the Customer Relationship Management (CRM) system. This error typically arises in scenarios where the system is trying to access or process information related to a point of delivery that does not exist or is not properly configured in the CRM system.
  Causes:
  
  Incorrect Point of Delivery: The point of delivery specified in the transaction may be incorrect or misspelled.
  Data Synchronization Issues: There may be a lack of synchronization between the CRM system and the backend system (like SAP ERP) where the point of delivery is defined.
  Master Data Issues: The point of delivery may not have been created or may have been deleted in the backend system.
  Authorization Issues: The user may not have the necessary authorizations to access the point of delivery.
  Configuration Issues: There may be configuration issues in the CRM system that prevent it from recognizing the point of delivery.
  
  Solutions:
  
  Verify the Point of Delivery: Check the point of delivery number being used in the transaction. Ensure that it is correct and exists in the system.
  Check Data Synchronization: Ensure that the data synchronization between the CRM and the backend system is functioning correctly. You may need to run the relevant data transfer jobs or check for any errors in the data transfer process.
  Review Master Data: Go to the backend system (like SAP ERP) and verify if the point of delivery exists. If it does not, you may need to create it.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the point of delivery. You may need to consult with your system administrator to verify this.
  Configuration Review: Review the configuration settings in the CRM system to ensure that it is set up correctly to recognize points of delivery.
  Consult Documentation: Refer to SAP documentation or support notes related to this error message for any specific guidance or patches that may be available.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check the order details and related master data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message number in the SAP Support Portal.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.