How To Fix CRM_UTILITY_IC_SERV025 - System cannot find connection object &1 in CRM

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_IC_SERV - Utility Services for IC WinClient

• Message number: 025

• Message text: System cannot find connection object &1 in CRM

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_IC_SERV025 - System cannot find connection object &1 in CRM ?

  The SAP error message CRM_UTILITY_IC_SERV025 indicates that the system cannot find the specified connection object in the CRM (Customer Relationship Management) system. This error typically occurs in the context of the Interaction Center (IC) when trying to access or manipulate a connection object that is either missing or incorrectly configured.
  Causes:
  
  Missing Connection Object: The connection object specified in the error message does not exist in the system.
  Incorrect Configuration: The connection object may not be properly configured or activated in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the connection object.
  Data Consistency Issues: There may be inconsistencies in the data or configuration that prevent the system from locating the connection object.
  System Upgrade or Changes: Recent changes or upgrades to the system may have affected the availability or configuration of the connection object.
  
  Solutions:
  
  
  Verify Connection Object: Check if the connection object specified in the error message exists in the system. You can do this by navigating to the relevant transaction or using the appropriate report to list connection objects.
  
  
  Check Configuration: Ensure that the connection object is correctly configured. This may involve checking settings in the CRM customizing transactions (e.g., SPRO) related to the Interaction Center.
  
  
  Review Authorizations: Ensure that the user encountering the error has the necessary authorizations to access the connection object. This may involve checking user roles and profiles.
  
  
  Data Consistency Check: Run consistency checks or reports to identify any inconsistencies in the data that may be causing the issue.
  
  
  Consult Documentation: Review SAP documentation or notes related to the specific version of your CRM system for any known issues or additional troubleshooting steps.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others that may help in managing connection objects.
  SAP Notes: Search for SAP Notes related to CRM_UTILITY_IC_SERV025 in the SAP Support Portal for any patches or updates that may address the issue.
  System Logs: Check system logs (transaction SLG1) for additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.