How To Fix CRM_UTIL_PROD_SEL011 - You can no longer change the division; product already being used

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTIL_PROD_SEL - Product Proposal

• Message number: 011

• Message text: You can no longer change the division; product already being used

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTIL_PROD_SEL011 - You can no longer change the division; product already being used ?

  The SAP error message CRM_UTIL_PROD_SEL011 indicates that you are trying to change the division of a product that is already in use in the system. This typically occurs in the context of SAP Customer Relationship Management (CRM) when you attempt to modify the division of a product that has already been assigned to sales documents, contracts, or other related objects.
  Cause:
  
  Product Usage: The product is already associated with existing sales orders, contracts, or other documents that reference the product in its current division.
  Data Integrity: SAP enforces data integrity rules to prevent changes that could lead to inconsistencies in reporting or transactional data.
  
  Solution:
  To resolve this error, you can consider the following approaches:
  
  
  Check Product Usage:
  
  Identify where the product is being used. You can do this by checking sales orders, contracts, or any other documents that reference the product.
  If the product is actively used, you may need to create a new product with the desired division instead of changing the existing one.
  
  
  
  Remove Product from Usage:
  
  If possible, remove the product from all associated documents. This may involve canceling or deleting sales orders or contracts that reference the product.
  Once the product is no longer in use, you should be able to change the division.
  
  
  
  Consult with Business Process Owners:
  
  Discuss with relevant stakeholders (e.g., sales, marketing, or product management teams) to understand the implications of changing the division and to determine the best course of action.
  
  
  
  Use a Different Approach:
  
  If changing the division is critical, consider creating a new product with the desired division and transitioning any relevant documents to the new product.
  
  
  
  SAP Notes and Support:
  
  Check for any SAP Notes related to this error message for additional guidance or patches that may address the issue.
  If the problem persists, consider reaching out to SAP support for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or MM02 (for material master) to investigate and manage the product and its associations.
  Documentation: Review SAP documentation related to product master data management and CRM processes to understand the implications of changing product attributes.
  Testing: If you are in a development or testing environment, you can experiment with creating and modifying products to see how the system behaves.
  
  By following these steps, you should be able to address the error and manage your product data effectively within SAP CRM.