How To Fix CRM_USERFACE037 - Reference Link not created as this Object Reference is not customized

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_USERFACE - Output for User Interface

• Message number: 037

• Message text: Reference Link not created as this Object Reference is not customized

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_USERFACE037 - Reference Link not created as this Object Reference is not customized ?

  The SAP error message CRM_USERFACE037 indicates that a reference link could not be created because the object reference is not customized. This typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to create or manage relationships between different objects (like business partners, transactions, etc.) in the system.
  Cause:
  
  Missing Customization: The object reference you are trying to use has not been properly configured or customized in the system. This could mean that the necessary settings for the object type are not defined in the system.
  Incorrect Object Type: The object type you are trying to link may not be supported or recognized by the system.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to create or manage the reference links.
  
  Solution:
  
  
  Check Customization Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for customizing object references.
  Ensure that the object type you are trying to create a reference link for is properly defined and customized.
  If necessary, create or adjust the customization settings for the object reference.
  
  
  
  Verify Object Type:
  
  Ensure that the object type you are trying to link is valid and recognized by the system.
  Check if the object type is part of the standard configuration or if it requires additional setup.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to create reference links.
  If needed, consult with your SAP security team to adjust the user roles.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on customizing object references in your version of SAP CRM.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (to access the IMG) or CRMD_ORDER (to manage CRM orders) to navigate through the relevant settings.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to engage with SAP support for further assistance.