How To Fix CRM_USERFACE021 - Organizational unit & is not unique

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_USERFACE - Output for User Interface

• Message number: 021

• Message text: Organizational unit & is not unique

What causes this issue?

No organizational unit could be uniquely assigned to the name entered.

System Response

The entry will be deleted.

How to fix this error?

Use the entry help to uniquely identify an organizational unit.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_USERFACE021 - Organizational unit & is not unique ?

  The SAP error message CRM_USERFACE021 indicates that there is a problem with the uniqueness of an organizational unit in the system. This error typically arises when the system encounters multiple entries for the same organizational unit, which can lead to confusion and inconsistencies in data processing.
  Cause:
  
  Duplicate Entries: The most common cause of this error is the existence of duplicate organizational unit entries in the system. This can happen due to data migration, manual entry errors, or incorrect configuration.
  Incorrect Configuration: If the organizational structure is not set up correctly, it may lead to non-unique entries.
  Data Inconsistency: Inconsistent data in the database can also trigger this error, especially if there are changes made to the organizational units without proper updates in related tables.
  
  Solution:
  
  
  Check for Duplicates:
  
  Use transaction codes like PPOME (for Organizational Management) or PPOC to view the organizational structure and check for duplicate entries.
  You can also run reports or queries to identify duplicate organizational units.
  
  
  
  Delete or Merge Duplicates:
  
  If duplicates are found, you may need to delete or merge them. Ensure that you have the necessary authorizations and that you follow your organization's data governance policies before making changes.
  Use transaction PPOC to delete or adjust the organizational units as needed.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the SAP system to ensure that the organizational units are set up correctly. This includes reviewing the settings in the relevant customizing transactions.
  
  
  
  Data Consistency Check:
  
  Run consistency checks to ensure that all related data is accurate and up-to-date. This may involve checking related tables and ensuring that there are no orphaned entries.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to organizational management and user interface issues for additional guidance.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking for duplicates and reviewing configurations, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PPOME, PPOC, and SE16 (for table viewing) to help diagnose and resolve the issue.
  Organizational Management: Understanding the organizational management module in SAP can provide insights into how organizational units are structured and managed.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  
  By following these steps, you should be able to identify the cause of the CRM_USERFACE021 error and implement a solution to resolve it.