How To Fix CRM_UIU_SRV_REQ_MGMT003 - Attachment was not added; Customizing missing for transaction type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRV_REQ_MGMT -

• Message number: 003

• Message text: Attachment was not added; Customizing missing for transaction type &1

What causes this issue?

You cannot attach the overview PDF.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

In Customizing of <LS>Customer Relationship Management</> under
Transactions -> Settings for Service Requests ->
<DS:SIMG.CRM_SRQM_ATTACH_OVER>Assign Smart Form for Attachment to
Service Request Transaction</>, add the required transaction type and
assign a smart form.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRV_REQ_MGMT003 - Attachment was not added; Customizing missing for transaction type &1 ?

  The SAP error message CRM_UIU_SRV_REQ_MGMT003 indicates that an attachment could not be added to a transaction because the necessary customizing settings for the specified transaction type are missing. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when users attempt to attach documents or files to a business transaction, such as a service request or a sales order.
  
  Cause:
  The root cause of this error is usually due to one of the following reasons:
  
  Missing Customizing Settings: The transaction type specified in the error message does not have the required customizing settings configured in the system for handling attachments.
  Incorrect Transaction Type: The transaction type being used may not be set up to support attachments.
  Authorization Issues: The user may not have the necessary authorizations to add attachments to the specified transaction type.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG)