How To Fix CRM_UIU_SRV_REQ_MGMT003 - Attachment was not added; Customizing missing for transaction type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRV_REQ_MGMT -

• Message number: 003

• Message text: Attachment was not added; Customizing missing for transaction type &1

What causes this issue?

You cannot attach the overview PDF.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

In Customizing of <LS>Customer Relationship Management</> under
Transactions -> Settings for Service Requests ->
<DS:SIMG.CRM_SRQM_ATTACH_OVER>Assign Smart Form for Attachment to
Service Request Transaction</>, add the required transaction type and
assign a smart form.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRV_REQ_MGMT003 - Attachment was not added; Customizing missing for transaction type &1 ?

  The SAP error message CRM_UIU_SRV_REQ_MGMT003 indicates that an attachment could not be added to a transaction because the necessary customizing settings for the specified transaction type are missing. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when users attempt to attach documents or files to a business transaction, such as a service request or a sales order.
  Cause:
  The root cause of this error is usually due to one of the following reasons:
  
  Missing Customizing Settings: The transaction type specified in the error message does not have the required customizing settings configured in the system for handling attachments.
  Incorrect Transaction Type: The transaction type being used may not be set up to support attachments.
  Authorization Issues: The user may not have the necessary authorizations to add attachments to the specified transaction type.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for CRM and check the settings for the transaction type in question. This is typically found under:
  
  Customer Relationship Management -> Basic Functions -> Document Management -> Define Document Types.
  
  
  Ensure that the document type associated with the transaction type is correctly configured to allow attachments.
  
  
  
  Verify Transaction Type:
  
  Confirm that the transaction type you are trying to use is indeed intended to support attachments. You can check this in the customizing settings or documentation.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to add attachments. This can be checked in the user roles and profiles assigned to the user.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific transaction type and attachment functionality to ensure that all necessary configurations are in place.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide additional insights or patches if the issue is related to a known bug.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and SO01 for document management.
  SAP Notes: Search for SAP Notes related to the specific error message or transaction type in the SAP Support Portal.
  Documentation: Review the SAP Help Portal for detailed documentation on CRM and document management functionalities.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message CRM_UIU_SRV_REQ_MGMT003.