How To Fix CRM_UIU_SRV_REQ_MGMT002 - Attachment was not added

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRV_REQ_MGMT -

• Message number: 002

• Message text: Attachment was not added

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRV_REQ_MGMT002 - Attachment was not added ?

  The SAP error message CRM_UIU_SRV_REQ_MGMT002 indicates that an attachment could not be added to a service request in the SAP CRM system. This error can occur due to various reasons, and understanding the cause is essential for finding a solution. Here are some common causes, potential solutions, and related information:
  Causes:
  
  File Size Limitations: The attachment being uploaded may exceed the maximum file size limit set in the system.
  File Type Restrictions: The file type you are trying to upload may not be supported or allowed by the system.
  Authorization Issues: The user may not have the necessary permissions to add attachments to service requests.
  System Configuration: There may be configuration issues in the SAP system that prevent attachments from being added.
  Network Issues: Temporary network issues or connectivity problems can also lead to this error.
  Document Management System (DMS) Issues: If the system is integrated with a DMS, there may be issues with the DMS configuration or connectivity.
  
  Solutions:
  
  Check File Size: Ensure that the file you are trying to upload does not exceed the maximum allowed size. You can check the system settings for file size limits.
  Verify File Type: Confirm that the file type is supported by the SAP system. If necessary, convert the file to a supported format.
  Review Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to add attachments.
  System Configuration: Consult with your SAP Basis or system administrator to review the configuration settings related to attachments and document management.
  Retry Upload: If the issue is due to a temporary network problem, try uploading the attachment again after some time.
  Check DMS Integration: If using a Document Management System, verify that the integration is functioning correctly and that there are no issues with the DMS.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP Notes often provide patches or workarounds for known issues.
  Transaction Codes: Use transaction codes like CRMD_ORDER to access service requests and check for any inconsistencies.
  Logs and Traces: Review system logs and traces for more detailed error messages that can provide additional context for the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to your SAP support team or consult with SAP directly for further assistance.