How To Fix CRM_UIU_SRQM_COMMON077 - Incident cannot be locked; save the document

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 077

• Message text: Incident cannot be locked; save the document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON077 - Incident cannot be locked; save the document ?

  The SAP error message CRM_UIU_SRQM_COMMON077 indicates that an incident (or service request) cannot be locked for editing or processing because it is already being accessed or modified by another user or process. This is a common issue in systems where multiple users may be working on the same data simultaneously.
  Cause:
  
  Concurrent Access: Another user is currently editing the same incident, which prevents your session from locking it for changes.
  Session Timeout: If a previous session was not properly closed, it may still hold a lock on the incident.
  System Configuration: Certain configurations in the SAP system may lead to locking issues, especially if the locking mechanism is not functioning as intended.
  Database Locks: There may be database-level locks that are preventing access to the incident.
  
  Solution:
  
  Check for Concurrent Users: Verify if another user is currently editing the incident. You can do this by checking the transaction logs or asking your colleagues.
  Refresh the Session: Sometimes, simply refreshing your session or logging out and back in can resolve temporary locking issues.
  Wait and Retry: If the incident is being edited by another user, wait for them to finish and then try again.
  Use Transaction SM12: If you have the necessary permissions, you can check for and delete any orphaned locks in the system using transaction code SM12. Be cautious with this approach, as it may affect other users.
  Contact Support: If the issue persists, it may be necessary to contact your SAP support team or system administrator for further investigation. They can check for any underlying issues in the system configuration or database.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  User Documentation: Review the user documentation for your specific SAP CRM version to understand how locking mechanisms work and best practices for avoiding conflicts.
  Training: Consider training sessions for users on how to manage incidents effectively to minimize locking issues.
  
  By following these steps, you should be able to resolve the error and continue working with the incident in SAP CRM.